STOOM Kitchen ("STOOM", "we", "us", "our") is a web-based kitchen management application operated by Stoom.kitchen Ltd, a company registered in England and Wales under company number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS].
You can contact us at help@stoom.kitchen for general support or legal@stoom.kitchen for questions about these Terms.
These Terms & Conditions ("Terms") govern your use of STOOM, including the app at app.stoom.kitchen, this website, and our hosted sync, backup and AI services. Please read them alongside our Privacy Policy, which explains how we handle your personal data.
By creating a kitchen, installing the app, or otherwise using STOOM, you agree to be bound by these Terms. If you do not agree, please do not use STOOM.
STOOM helps chefs and home cooks manage recipes, menus, timers, service and related kitchen workflows. The app runs in your browser or as an installed app and syncs data across the devices you link to a kitchen.
We make reasonable efforts to keep STOOM available and working, but we do not guarantee uninterrupted or error-free service. We may carry out maintenance, updates, and changes that temporarily affect availability, and we may add, change or withdraw features over time.
A kitchen is created without a traditional username and password; access is tied to the devices you link and, where provided, a recovery email. You are responsible for:
Anyone with a valid join code or a linked device can access your kitchen's data, so share these only with people you trust. You can create multiple kitchens on a paid plan.
Introductory pricing. Current prices are a launch offer and may rise as our costs change. If you are subscribed, we will give you reasonable notice of any price change affecting your plan before it takes effect, and you may cancel before it does.
Device and feature limits are shown on the Pricing page and may be updated from time to time.
When you create a new kitchen, we may give you a time-limited free trial of paid ("Pro") features, including a small starter AI allowance, without requiring payment details. At the end of the trial your kitchen automatically moves to the Free plan unless you have subscribed. We may change or withdraw trial offers, and limit trials to one per person or organisation.
If you are a consumer in the UK or EU, you normally have a legal right to cancel a purchase of digital services within 14 days of buying it ("cooling-off period").
How to cancel: you can cancel a subscription at any time through the Stripe Customer Portal inside STOOM, or by telling us clearly that you wish to cancel (for example by email to legal@stoom.kitchen). To use the 14-day cooling-off right you may complete the model cancellation form set out in the Consumer Contracts Regulations 2013, but you are not required to.
Confirmation of your purchase: immediately after each purchase we send you a confirmation on a durable medium (an email receipt) recording what you bought, the amount paid including any VAT, that you asked us to begin supply immediately, and that you acknowledged losing the 14-day right to cancel once supply began. If you are a consumer in the EU, you can also exercise your right of withdrawal during the 14-day window using the withdrawal function shown in your account settings.
Nothing here affects your non-excludable statutory rights, including rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
STOOM includes optional AI-powered features, such as recipe extraction from images or text, drinks pairing, and menu parsing:
AI processing costs us money for every request, and a single kitchen can generate a very large number of requests in a short time — sometimes deliberately, more often because something has gone wrong. So that one account cannot degrade the service for everyone else, we reserve the right to suspend a kitchen's access to our hosted server features where:
Where we do this:
This does not affect your statutory rights, and nothing here allows us to suspend a paid service arbitrarily — we can only do so for the reasons set out above.
You own the content you create in STOOM — your kitchens, recipes, menus, notes and images. You grant us a limited licence to store, process, sync and back up that content solely to provide and maintain the service for you, and to comply with law.
STOOM itself — including its software, design, branding and website — is owned by us or our licensors. You may not copy, resell, lease, reverse-engineer, decompile or extract the source code of STOOM, except to the extent the law does not allow this to be restricted.
You agree not to:
We process personal data in accordance with our Privacy Policy and applicable data protection law (including the UK GDPR). The Privacy Policy explains what we collect, how we use it, who we share it with, how long we keep it, and the rights you have over your data.
You are responsible for having a lawful basis to store any personal data about other people (for example your contacts or team) in your kitchens.
You can delete your kitchen and its data at any time from Settings. When you request deletion:
We recommend exporting your data (also available in Settings) before deleting.
To the fullest extent permitted by law, and except for the rights you have as a consumer that cannot be excluded:
If you are a consumer, you have legal rights in relation to digital services that are not as described, not of satisfactory quality, or not fit for purpose, and nothing in these Terms limits those rights.
Nothing in these Terms limits or excludes our liability for:
Subject to section 16.1, and to the maximum extent permitted by applicable law in your jurisdiction, we are not liable to you under any legal theory (whether in contract, tort including negligence, strict liability, breach of statutory duty, or otherwise) for:
arising out of or in connection with your use of, or inability to use, STOOM or its digital services, even if we have been advised of the possibility of such damages.
Subject to sections 16.1 and 16.2, our total aggregate liability for any and all claims arising under or in connection with these Terms is limited to the greater of:
While we take reasonable care to back up and protect your data, you are responsible for keeping your own independent copies of anything important to you. We are not liable for data loss caused by your actions, service interruptions, or third-party failures.
You may turn off the automatic renewal of your subscription at any time using the online cancellation function in your account settings ("click to cancel"), or by contacting our support team. Cancelling takes no more steps than subscribing did, and we will not obstruct or delay it.
Following cancellation you keep access to paid features until the end of your current paid billing period, at which point the subscription expires and your kitchen moves to the Free plan. Your saved data and settings are preserved. We confirm every cancellation by email, stating the date your access ends.
Except as set out in section 9 or where required by local consumer law, fees, subscription charges and top-up purchases are non-refundable once supply has begun.
We may suspend or terminate your access if:
Where we terminate, we will make reasonable efforts to let you export your data first. After the recovery period described in section 14, your kitchen and associated data may be permanently deleted. You can stop using STOOM and cancel at any time.
If the law of your country or state of residence gives you consumer cancellation, termination, or pro-rata refund rights that cannot be waived or altered by contract (including, but not limited to, the statutory rights of consumers in the United Kingdom, the European Union, Australia, and the Province of Quebec, Canada), those mandatory statutory rights are incorporated into this section by reference and will automatically override any conflicting provision above, to the minimum extent required by law.
We are not responsible for any failure or delay in providing STOOM caused by events beyond our reasonable control, including internet or hosting outages, failures of third-party providers (such as payment, AI or storage providers), power or equipment failures, or other force majeure events.
We may update these Terms from time to time. We will notify you of material changes by updating the "Last updated" date and, where the change is significant, by email or in-app notice. If you do not agree to a change, you may cancel and stop using STOOM; continued use after a change takes effect means you accept the updated Terms.
Some of these Terms depend on whether you are a consumer or a business.
If there is any conflict between a consumer-specific clause and a business-specific clause, the clause that applies to your status prevails.
STOOM relies on trusted third parties to operate, including Stripe (payments), our AI gateway and model providers (AI features), and cloud hosting and storage providers (sync and backup). Your use of these features is also subject to those providers' terms, and we are not responsible for their acts or omissions to the extent they are beyond our reasonable control. The providers that process personal data on our behalf are described in our Privacy Policy.
If something goes wrong, please contact us first at help@stoom.kitchen so we can try to put it right. If we cannot resolve a complaint, and you are a consumer, you may be entitled to use an Alternative Dispute Resolution (ADR) scheme in your jurisdiction. The dispute process that applies to both of us is set out in section 27. Nothing in this section affects your right to bring a claim in court.
We will contact you by email at your kitchen's owner/recovery email and through in-app notices; important service, billing and legal messages are treated as essential communications. You are responsible for keeping your email address current so you receive them. Formal notices to us should be sent to legal@stoom.kitchen.
If you send us feedback, ideas or suggestions about STOOM, you agree we may use them freely to improve the service, without any obligation, payment or confidentiality on our part, and without giving up your rights in your own content.
These Terms, their subject matter, and their formation (including any non-contractual disputes or claims) are governed exclusively by, and shall be construed in accordance with, the laws of England and Wales.
Before starting any formal legal proceedings in court, you and we both agree to attempt to resolve any dispute, claim or controversy informally and in good faith.
If a dispute cannot be resolved through the ADR process in section 27.2, you and we agree that the courts of England and Wales have exclusive jurisdiction to hear and settle any formal legal proceedings. If you are a consumer resident elsewhere in the United Kingdom, or in the European Union, mandatory local consumer protection law may also give you the right to bring proceedings in the courts of the place where you live.
To the maximum extent permitted by applicable law, you agree that you may bring claims against us only in your individual capacity, and not as a plaintiff, class representative or class member in any purported class action, collective action or representative lawsuit in any jurisdiction.
Questions about these Terms? Contact us at legal@stoom.kitchen, or write to us at [REGISTERED ADDRESS].